Question 1

What is the Annual Plan and how does it work?

Accepted Answer

The Annual Plan gives you unlimited access to the product catalogue and all published data for a 12-month period after payment. No credits are required during the term.

Question 2

What are "credits" and when do I use them?

Accepted Answer

Credits are a pay-as-you-go option. If you do not subscribe to the Annual Plan, you can use credits to unlock individual items or features. Credits are non-transferable and expire after 12 months.

Question 3

I have an active Annual Plan — why am I asked to buy credits?

Accepted Answer

If you already have an active Annual Plan, the "Buy Credits" section will be hidden in your dashboard, since unlimited access is already granted.

Question 4

Are the metal-value and CO₂ estimation data guaranteed?

Accepted Answer

No. All data including metal compositions, value estimates, CO₂ impact figures are for informational purposes only. Recovert does not guarantee accuracy or outcomes.

Question 5

How do I change my subscription or cancel?

Accepted Answer

You can manage your subscription in your account settings. Annual Plans can be cancelled at any time; access remains active till the end of the paid period. No refunds for credits once used (unless required by applicable consumer law).

Question 6

What payment methods are supported?

Accepted Answer

Payments are processed securely via Stripe or approved payment providers. Prices are shown in EUR, with possible equivalents in other currencies.

Question 7

How do I log in?

Accepted Answer

You may create an account using your email address or sign in via Google or Apple ID. Make sure you use a valid authentication method and keep your credentials secure.

Question 8

Does Recovert operate internationally?

Accepted Answer

Yes. The platform is operated by Recovert SAS (France) and accepts users worldwide, including the EU, UK, Asia (Hong Kong, Gibraltar), and beyond. You can access from virtually any country.

Question 9

What about data privacy and security?

Accepted Answer

Recovert complies with GDPR and applicable international data-protection regulations. Your data is stored securely, processed only as described in our Privacy Policy, and transferred internationally only with safeguards (e.g., Standard Contractual Clauses).

Question 10

How can I contact support?

Accepted Answer

For support enquiries send an email to info@recovert.fr. Our team aims to respond within 48 hours.

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